All Cat Clinic, P.C. at 700 Corporate Court in Springfield, Illinois

Customer Reviews about All Cat Clinic, P.C.

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  I used to love coming here, but due to my recent experience I must say that I'm more than disappointed. During a "shots" visit, Dr Nelson informed me that my cat GG needed her teeth cleaned. I informed the Dr that We were moving out of state in the next week, so we set the teeth cleaning appointment for the next morning, and paid the $600 in advanced for the cleaning plus an extraction. Now mind you, this was scheduled for literally 16 hours down the road, and the doctor worked us in. That night, we realized that our move had to be bumped up 2 days. I called the doctors office the next morning an hour before the appointment to ask if our cat would be okay still getting her teeth cleaned since we had to leave sooner. We were told that the doctor would have to call us back. So, my husband went ahead and took our cat in for her cleaning, to be respectful of their time, rather than waiting on a phone call. An hour or so later, Dr Nelson calls us and says she doesn't feel comfortable performing the procedure since we will be traveling so far so soon. Who am I to disagree, right? I'm no doctor. So my husband goes back across town to get our cat, and got a "refund" for the procedure. A month later I realize that the charges didn't add up, so I'm calling the doctor and the card company. Neither one can figure out where the extra charge came from. A few weeks later I'm dissecting my bill because I know it isn't right, and I realize that Dr Nelson charged me a $100 cancellation fee for something that she "worked in" and SHE cancelled. I tried to call them to ask questions, and the receptionist said someone would call me back, and 1 month later I've heard nothing. I guess since I'm out of state now, and they know I won't be spending money there, they don't care how unfair this is. I get the whole cancellation fee thing, but when YOU cancel on ME I feel it is not fair. Especially since I couldn't have cancelled 24 hours in advanced, since the appointment wasn't made 24 hours in advanced. And, My other cat is 19 years old... has kidney failure, high blood pressure, and hyper thyroid. I'd spent a lot of money at this vet with him and never once complained about money. But sometimes it's about customer service, respect for your clientele, and the principal of the matter. Good news: I called care credit, and they issued me a $100 credit on behalf of this issue, because it was unfair! Thank God!
  May 21, 2017

  by Kimberly Jackson
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  Dr. Nelson is a very thoughtful, patient, and thorough vet. Her staff are very welcoming and her facility seems up to date, with a wide range of available services. I would recommend her to any cat owner.
  April 13, 2017

  by Jenni Davids

Opening hours Closed now

Today: 07:00 am — 06:00 pm

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About All Cat Clinic, P.C. in Springfield